Our Approach
Differentiation through Modeling
The incumbent strategy treated all delinquent accounts uniformly for bucket 2 and beyond. Leveraging internal and external data sources, 2OS devised a model-driven strategy to differentiate treatment by channel and customer segment.
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Smarter Targeting through Segmentation
2OS developed an analytic- driven segmentation to determine accounts with high-likelihood to self-cure, become more delinquent, and cure with intervention. Through smart segmentation, 2OS increased collections rates with no change in resources.
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Contact-Driven Offer Strategy
Existing offer strategy optimized at the portfolio-level with no differentiation between accounts. 2OS developed a customized offer waterfall using point-of-contact NPV models that delivered improved late stage collections rates.
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Improved Liquidation Rates
The resulting policy ensured optimal treatment was applied to the right account at the right time at the right cost, delivering an increase of 70% and 76% to bucket 2 and bucket 3 liquidation rates respectively 5-months post implementation.
Our Results
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increase in bucket 2 liquidation rates
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increase in bucket 3 liquidation rates