AI has already begun to transform Collections, and the pace of change will accelerate over the course of 2026. Co-pilot technology and automated call documentation are making human agents more productive. The sophistication and effectiveness of “voice bot” technology has made huge strides. Hyper-personalization methods will make messaging and offers more effective and compelling.
We are excited to share our latest whitepaper focusing on how lenders, agencies, and debt buyers can harness this opportunity. It’s written by a knowledgeable group of authors from our Collections and AI practice areas. Key topics include: high-priority use cases, how to approach prioritization and implementation, and our POV on key Collections AI strategy questions.